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E-mail Information

WebMail

Eastex Net provides our Email Login (WebMail) system to enable customers to access their e-mail from any Internet enabled computer so that you can use your Eastex Net e-mail when away from your primary computer (on vacation, while at work away from your primary computer at home, while at home away from your primary computer at work, etc.). The WebMail system is not intended to be used as your method of sending and receiving e-mail while at your primary computer. While at your primary computer, you should use an e-mail client (such as Outlook Express, Windows Mail, or other) for normal e-mail sending and receiving. The WebMail system leaves all retained messages whether read or unread (in Sent Items, Inbox, and any additional folders you may have created*) on the e-mail server. Leaving messages on the server will eventually consume all of your 250MB** of mail storage on our server and cause additional e-mail messages being sent to your e-mail address to bounce back to the sender. Leaving messages on the server (by exclusive use of the WebMail system) can also cause you to receive "over quota" messages from the e-mail server. If you receive an over quota message from the e-mail server, once you remove messages from the mail server (by retrieving them with an e-mail client, or by deleting them through WebMail), you will receive a message advising you are no longer exceeding your quota.

WebMail Server Note: The mail server is configured to retain messages in the WebMail mailbox for 120 days (this includes messages you may have moved into folders you have created in WebMail). If messages are left on the WebMail server for over 120 days, the mail server will automatically delete the messages from the server (this includes messages you may have moved into folders you have created*). As long as you retrieve your e-mail messages from the mail server with an e-mail client, you will always have your messages retained on your computer and the automated deletion from the server after 120 days will not affect your saved e-mail messages. For information on how to configure an e-mail client to retrieve your Eastex Net e-mail, please visit our website (www.eastex.net) and mouse-over Technical Information, then mouse-over Setup Instructions, and then click on E-mail. There you will find detailed setup instructions for setup of different e-mail clients.

Quarantine Note: The Eastex Net Email Server retains messages that it automatically places into Quarantine for four (4) days before automatically purging those messages. Due to the enormous amount of disk space consumed by retention of junk email messages for longer periods, this retention period cannot be lengthened. The default setting for delivery of the Quaranitne Report is focused around this automated purging of messages, so to prevent the possibility of customers from altering their Quarantine Report delivery to where they might inadvertently allow the server to purge a message that they didn't get a Quarantine Report on, we have disabled the ability for customers to alter their Quarantine Report delivery. Should you require the delivery of Quarantine Reports be altered, please contact the Eastex Net Support personnel.

Repeat Copies of the Same Messages in E-mail Client (such as Outlook Express): Sometimes very large messages can cause your e-mail retrieval to take a very long time, or you may receive a corrupt message into your inbox on the mail server that simply will not download properly using an e-mail client. Stopping the e-mail client in the middle of downloading will cause you to receive the same messages you have already received (up to the point where you abandoned downloading) the next time you attempt to download with your e-mail client. In these situations, the WebMail server should be used to view these messages and after viewing the message you can determine if you wish to attempt to later download the message to your e-mail client, or if you simply want to delete and purge the message from the server to allow you to download your other e-mail messages. If you delete and purge the message(s) using WebMail, then you can logoff of WebMail and open your e-mail client and your messages should then download properly. If you encounter the issue again, the problematic message is still in your inbox on the mail server and you will need to go back through the steps to delete and purge until you remove the problematic message.

Norton Anti-Virus Note: There have been numerous issues which have been determined to be caused by various versions of Norton Anti-Virus being set to scan incoming and outgoing e-mail messages. The most common complaint is that the "server" has unexpectedly terminated your connection. This error is incorrectly advising this to be a "server" issue, when it is actually the anti-virus scanning software causing the issue. If you encounter this error, or experience slowness in retrieving large e-mail messages, please click the link below (which will take you to a Norton website with details on how to disable scanning of incoming and outgoing e-mail. Note: As long as you have Norton configured to scan files/folders that are created, moved, etc;, you are still protected from infections accidentally getting onto your computer. Norton Website

Forwarding Attachments in WebMail: Some attachments received on messages and viewed in WebMail may not forward when you attempt to forward the message from within WebMail. This is caused by the way the attachment was originally attached. In those instances, you must save the attachment to your computer, then re-attach the saved attachment upon forwarding the original message. This workaround is not necessary when using an e-mail client (such as Outlook Express, Windows Mail, or other).

*The old WebMail system allowed you to create folders to store messages - the new (current) WebMail system doesn't allow this because the messages customers were storing in these folders were automatically deleted by the mail server under the 60 day rule imposed by the server. This is due to the WebMail server not being designed as a long-term area to store messages.

**This does not include the Quarantine folder - Quarantined messages do not count towards your 250MB quota limit on the server.