E-mail Information
WebMail
Eastex Net provides our WebMail server to enable customers to access their e-mail from any Internet enabled computer so that you can use your Eastex Net e-mail when away from your primary computer (on vacation, while at work, etc.). The WebMail server is not intended to be used as your primary access to send and receive e-mail while at your primary computer, you should use an e-mail client (such as Outlook Express, Outlook, etc.) for normal e-mail sending and receiving. The WebMail server leaves all messages (in sent items, inbox, and any additional folders you may have created*) on the mail server and this will eventually consume all of your 20MB of mail storage on our server and cause additional e-mail messages being sent to your address to bounce back to the sender. This does not include the Quarantine folder - that folder does not count towards your quota. Leaving messages on the server (by exclusive use of the WebMail server) can also cause you to receive "quota exceeded" messages from the mail server. Once you remove messages from the mail server (by retireving them with Outlook Express, or by deleting them through WebMail), you will receive a message advising you are no longer exceeding your quota.
WebMail Server Note: The mail server is configured to retain messages in the WebMail mailbox for 60 days (this includes messages you may have moved into folders you have created in WebMail). *If messages are left on the WebMail server for over 60 days, the mail server will automatically delete the messages from the server (this includes messages you may have moved into folders you have created). As long as you retrieve your e-mail messages from the mail server with an e-mail client (such as Outlook Express), you will always have your messages retained on your computer and the automated deletion after 60 days will not affect your saved e-mail messages. For information on how to configure Outlook Express to retrieve your Eastex Net e-mail, please visit our website (www.eastex.net) and mouse-over Technical Information, then mouse-over Setup Instructions, and then click on E-mail. There you will find detailed setup instructions for setup of Outlook Express.
Repeat Copies of the Same Messages in E-mail Client (such as Outlook Express): Sometimes very large messages can cause your e-mail retrieval to take a very long time, or you may receive a corrupt message into your inbox on the mail server that simply will not download properly using an e-mail client. Stopping the e-mail client in the middle of downloading will cause you to receive the same messages you have already received (up to the point where you abandoned downloading) the next time you attempt to download with your e-mail client. In these situations, the WebMail server should be used to view these messages and after viewing the message you can determine if you wish to attempt to later download the message to your e-mail client, or if you simply want to delete and purge the message from the server to allow you to download your other e-mail messages. If you delete and purge the message(s) using WebMail, then you can logoff of WebMail and open your e-mail client and your messages should then download properly. If you encounter the issue again, the problematic message is still in your inbox on the mail server and you will need to go back through the steps to delete and purge until you remove the problematic message.
Norton Anti-Virus Note: There have been numerous issues which have been determined to be caused by various versions of Norton Anti-Virus being set to scan incoming and outgoing e-mail messages. The most common complaint is that the "server" has unexpectedly terminated your connection. This error is incorrectly advising this to be a "server" issue, when it is actually the anti-virus scanning software causing the issue. If you encounter this error, or experience slowness in retrieving large e-mail messages, please click the link below (which will take you to a Norton website with details on how to disable scanning of incoming and outgoing e-mail. Note: As long as you have Norton configured to scan files/folders that are created, moved, etc;, you are still protected from infections accidentally getting onto your computer. Norton Website
*The old WebMail system allowed you to create folders to store messages - the new (current) WebMail system doesn't allow this because the messages customers were storing in these folders were automatically deleted by the mail server under the 60 day rule imposed by the server. This is due to the WebMail server not being designed as a long-term area to store messages.